FAQ
We might have already read your mind. See below for common questions about our products.
How can I request customization?
You can always message us CONTACT US. We will ask your typical size so we can suggest the best size for you!
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
If you have any additional questions, please let us know by using our contact form.
What if I want to speak to someone?
We want to speak to you too! CONTACT US with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
please allow for 7-15 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience MAY ARISE and are working hard to get you your clothes as soon as we can. Thank you so much for your patience and understanding!
What's the return policy?
A return must be requested 14 days of the ship date. Products must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Product that appears to be damaged and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase).